Refund and Returns Policy
We are committed to delivering high-quality digital marketing, web development, branding, and creative solutions tailored to your business needs. While we strive for excellence in every project, we understand that unforeseen circumstances may arise. Therefore, we have outlined our refund and return policy below to ensure transparency and fairness.
Refund Eligibility
Refund requests will be considered under the following conditions:
- The service has not been initiated within the agreed timeframe.
- The promised scope of work, as outlined in the service agreement, has not been delivered.
- A duplicate payment was made due to a technical error.
Non-Refundable Services
Due to the nature of digital services, refunds will not be provided for:
- Services that have been completed and delivered as per the agreed scope.
- Digital products, consultations, or strategy sessions once they have been conducted.
- Paid advertising budgets, third-party tool subscriptions, or platform fees.
- Client dissatisfaction due to a change in business strategy or personal preferences.
Refund Request Process
To initiate a refund request, please contact our support team at contact@xmmtechnologies.com with the following details:
- Order details and proof of payment.
- A clear reason for the refund request.
- Any supporting documentation (if applicable).
Our team will review your request and respond within 7 business days. If approved, the refund will be processed back to the original payment method within 4-5 business days.
Modifications & Revisions
Your satisfaction is our priority. If you are not completely satisfied with our services, we encourage you to request modifications or revisions. We are committed to making necessary adjustments to ensure the best possible outcome.
Need Assistance?
For any questions or concerns regarding our services, feel free to contact us at: contact@xmmtechnologies.com
We appreciate your trust in XMM Technologies and look forward to helping your business grow!